The gaming industry is forever evolving, especially in the world of online casinos. This is because there are now so many casinos to choose from that if online casinos do not embrace change and more forward they could be left behind and ultimately close down for good. With so many casinos to choose from just how do you decide which one is the best? The ones that offer the best bonuses perhaps, or the ones that have the best software and widest choice of games? If you are having trouble deciding a report from Etruvian Consultancy could go a long way to help you decide which online casino is the best to use.
Etruvian Consultancy have recently completed an independent survey of 16 leading online casinos, with 32Red coming out on top and beating some big names in the process. David Coleman from Etruvian Consultancy was at the forefront of the recent project and was quick to praise 32Red. He said, “The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first.”
32Red beat the likes of Ladbrokes, William Hill, 888.com, Betfair and Inter Casino to be the winner of the Customer Service Quality Award for 2013. Areas that were covered during the audit were response time, product knowledge, presentation, personalisation, friendliness, accessibility and extra mile. 32Red came top on three of those areas, second on two and third on the final two to secure their position at the top with an overall mark of 8.8 out of 10.
Ed Ware is the CEO at 32Red and he had this to say after his company were announced as the winners. He said, “Customer service is at the very heart of everything we do at 32Red and today's recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market leading proposition.”
There are of course many more online casinos to choose from, but according to Etruvian Consultancy 32Red are the best overall online casino when it comes to customer service.